Ortovox Transceiver Recall Issued for 3+ Model as Preventative Measure
Mountain Sledder | On 17, May 2018
An Ortovox transceiver recall has been issued for the brand’s Ortovox 3+ avalanche transceiver running version 2.1 software. All other Ortovox transceivers—and 3+ models running different software versions—are unaffected. The recall will officially begin May 25, 2018, and there is no cost to Ortovox 3+ owners, including any for shipping.
Ortovox Transceiver Recall Issued for 3+ Model
The recall comes as a precautionary measure by Ortovox, which has identified a glitch in its version 2.1 software. The error has been discovered to occur in rare situations, causing a temporary disruption of the transmission function. This could potentially lead to a prolonged search. Ortovox 3+ transceivers running versions 1.0, 1.1, 2.0 and 2.2 are unaffected, and are not included in the recall.
The error was detected by Ortovox’s Safety Academy Partners, and the company says that there are no known incidents as a result of the error.
How to Find out If Your Ortovox 3+ Is Recalled
To determine if you Ortovox 3+ is affected by the recall, follow these steps to discover which version of software is installed:
Push the search/send switch into the send position. For this to work, the switch has to be pushed in! Now switch on your 3+. This information will be displayed consecutively:
- 10-digit serial number
- Display test screen
- Remaining battery capacity
- INSTALLED SOFTWARE VERSION
If 2.1 is displayed: YOUR DEVICE IS AFFECTED BY THE RECALL.
If 1.1, 2.0 or 2.2 is displayed: Your device is NOT affected.
If NO NUMBER is displayed, your device is running software version 1. This device is NOT affected.
What to Do If Your Ortovox 3+ is Recalled
Visit this page on the Ortovox website on, or after, May 25, 2018. Find the form and fill it out. Ortovox will provide a shipping label which you may print to send your transceiver away at no cost.
Recalled transceivers will be updated to version 2.2 software. Transceivers will also be checked for leaking batteries, and the housing and mechanical function of the switches will be tested.
Due to the number of devices affected, the company estimates processing time at six weeks. For users in the Northern Hemisphere, that will leave plenty of time before the first snowfall of the season.