Polaris Issues Stop Ride / Stop Sale for MATRYX, AXYS and select MY2013-2014 Pro-Ride snowmobiles
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August 30th, 2022
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Polaris Issues Stop Ride / Stop Sale for MATRYX, AXYS and select MY2013-2014 Pro-Ride snowmobiles

Polaris has determined that with degraded fuel and especially after extended storage, Model Year 2021-2023 MATRYX, 2015-2022 AXYS, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles may pose a risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under specific conditions, vapours may be ignited inside the fuel tank, posing a potential injury hazard to consumers.

Number of affected vehicles: Around 230,000 units globally

Number of incidents: Polaris has identified 30 reports of fuel tank ruptures, including 16 incidents of fire and one report of injury.

Consumers should immediately stop using the impacted units. Polaris is currently evaluating a comprehensive action plan to correct this concern at no cost to consumers and will contact affected consumers once determined. DO NOT attempt any repairs yourself. If a rider needs to start their snowmobile, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank.

Polaris is notifying dealers and contacting registered owners directly. Polaris has reported this matter to the Consumer Product Safety Commission.

 

To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page or call Polaris at 800-765-2747.

Polaris Stop Ride Sale Axys _
Polaris Stop Ride Sale Matryx _

Frequently Asked Questions

Here are some FAQs about the Stop Ride / Stop Sale notice, from the Polaris website:

 

What snowmobile models are affected?

Polaris has issued a stop sale/stop ride on Model Year 2015-2022 AXYS, 2021-2023 MATRYX, and select Model Year 2013-2014 Trail Performance (Pro-Ride) snowmobiles.

How do I know if my vehicle is impacted?

To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page, or call Polaris at 800-765-2747.

Can I still use my snowmobile while the recall is ongoing?

No. If you receive a recall notice DO NOT continue using the vehicle. Once we have communicated a fix, then you can return it to your Polaris-authorized dealer for repairs. If you need to start your snowmobile, you must make sure the fuel tank is full and, if it is not, then you need to add fresh gasoline to fill the tank.

What is the issue?

We have determined that under certain operating conditions – specifically, when starting the engine with a low level of fuel after long-term storage – some snowmobiles may have increased risk of fire due to electrostatic discharge (ESD) inside the fuel tank. Under these specific, unique conditions, vapors may be ignited inside the fuel tank, posing a potential injury hazard to consumers.

What’s being done?

Polaris is sending a Safety Stop Ride notification to owners affected by this recall and dealers will halt the sales. We have identified a solution and are working to validate that fix by testing the issue under a host of environmental conditions. Once we have a validated solution, we will release it to the field and owners will be notified that they can schedule a free repair.

Until then, affected consumers should not ride or perform maintenance on their vehicles and should store them in-place until further notice. If a rider needs to start their snowmobile, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank.

How are you solving this?

We have identified a solution and are working to validate that fix by testing the issue under a host of environmental conditions. Once we have a validated solution, we will release it to the field.

If a rider needs to start their snowmobile, they must make sure the fuel tank is full and, if it is not, then they need to add fresh gasoline to fill the tank.

How long will it take to issue a fix?

Our teams have identified a solution and are currently validating the fix. When we have the final validated solution, we will release it to the field and provide them with an update on shipment timing. We will not be shipping impacted models without a validated fix. Additionally, owners will be notified that they can schedule a free repair at a Polaris-authorized dealer.

Where do I return my vehicle for repairs?

Polaris is evaluating a comprehensive repair solution. Once validated, repair instructions will be issued to Polaris dealers and vehicle owners will be notified that they can schedule a free repair. Until then, affected consumers should not ride or perform maintenance on their vehicles, and should store them in-place until further notice.

If you need to start your snowmobile, you must make sure the fuel tank is full and, if it is not, then you need to add fresh gasoline to fill the tank.

Can I still place an order for a snowmobile or purchase one for a dealer?

Dealers will not be able to finalize the sale of a snowmobile and release it to a customer until that snowmobiles have undergone the necessary fix.

I’m still waiting to receive my SnowCheck order. Will this delay when I get my snowmobile?

We understand this is an inconvenience to our dealers and riders and we recognize how important the upcoming winter season is to them, but safety is the driver behind our decision. We are working quickly on a solution, so that dealers can get snowmobiles to customers and our riders can maximize the riding season.

How can customers contact Polaris with questions or concerns? How do I reach my dealer?

Customers can contact Polaris Customer Support at: 1-800-765-2747 or owner.connections@polaris.com.

Your Polaris dealers also can help answer questions. Local dealers can be found on our Dealer Locator web page.

  • To search off-road recalls by model or vehicle identification number (VIN) to see if your unit is affected by any recalls, visit the Off-Road Safety Recalls page or call Polaris at 800-765-2747.

  • If you’d like to contact our customer service team, click here.

  • To learn more about this recall, click here.